Denial of Receipt Form

Thank you for your recent order.

We're really sorry that you haven't yet received your purchase. It is often the case that we are able to access further information from our courier, such as additional delivery photos and, in some instances, contact the delivery person to quickly locate your parcel.

Please only complete this form when instructed by a member of our team.

To allow us to carry out a replacement order as efficiently as possible, please complete the following form.

N.B. We are unable to deem a parcel as missing until 7 working days have lapsed since the day you received your dispatch notification. Therefore, if this time has not yet lapsed, please wait until this date as we will be unable to assist until then.